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Reference Number: PR 0003728

Business Intelligence, IT Manager

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do


The Business Intelligence, IT Manager plays several key roles acting as the voice of the customer and advocating for the lifecycle of their products. In this role, you will use your deep expertise to help business owners realize the short- and long-term vision and align technology with key business objectives. You will drive progress on key initiatives through the execution of product roadmap(s) and management of backlog(s), and act as the link between the Product Manager and technical development teams. A successful candidate in this role will demonstrate strong leadership, prioritization and communication skills to consistently deliver outstanding results on-time and in line with established budget.

Specific Responsibilities Include

  • Experience implementing and leading successful analytical projects.
  • Proficiency in the use and development of analytical models using business intelligence and analytical solutions like Tableu, Databricks, Redshift amongst others.
  • Demonstrated ability to partner with multiple stakeholders in the organization in the development of analytical practices across multiple functions.
  • Experience in using multiple data storage providers like Google, AWS and Azure primarily.
  • Responsible for development of lean business case and completing competitive analysis to inform short- and long-term product vision. Incorporates this knowledge when prioritizing features for releases. Makes tradeoff decisions between scope (value in expected ROI) and schedule (higher operating expense in longer release cycles) to reflect the best interests of business owners and end users.
  • Establish and facilitate relationship with the end customer and business leadership/ owners, bringing the voice and priorities of the customer to the forefront. Work cross-functionally to ensure business requirements and solution capabilities are effectively matched and implemented.  Develops spirit of teamwork and collaboration with clear lines of accountability for key decisions
  • Understands business strategy and clarifies customer objectives for scrum teams
  • Own sprint backlog and implementation of new product initiatives. Prioritizes product backlog working against established roadmap and coordinating dependencies with other POs. Manages portfolio of IT initiatives to ensure proper prioritization and delivery of initiatives on time and on budget
  • As part of PI planning, decomposes feature(s) into user Stories and establishes Story acceptance criteria. Defines the definition of done.
  • Weekly tracking of incidents and service tasks to completion in partnership with service team.  Shares regular feedback and follow up with business partners.
  • Responsible for product introduction & review with stakeholders. Documents Story acceptance criteria into JIRA and approves/validates Stories into baseline.

Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.  

What we expect from you

Education / Experience

  • Bachelor's Degree: Technology, Business, or Marketing related field
  • 5+ years of experience in cross-functional areas and leading cross-functional organizational projects. Demonstrated experience in working with diverse teams
  • Experience working in business analysis, data storage and business intelligence technologies that has resulted in successful analytical practices.
  • Understanding of and experience with Agile methodology required; SAFe certification strongly preferred.
  • Excellent communication and negotiation skills. Demonstrated ability to build relationships and align stakeholders with competing interests.
  • Proven prioritization and organization skills
  • Possesses financial acumen to ensure that organizational change efforts are aligned with the financial perspective of the desired business benefits preferred.
  • Passion for developing talent by growing engaged, inclusive and diverse teams who mirror Wendy’s core values ‘Treat People with Respect’ and ‘Do the Right Thing’

Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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