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Reference Number: PR 0003732

Director – Data Management & BI

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do


The Director – Data Management & Business Intelligence (BI) is responsible for developing and implementing strategies and action plans for all of Wendy’s data analysis, customer insights, predictive and descriptive information tools as well as developing a consistent practice for data analysis across Wendy’s. The Data Management & BI Director will work with Business, Product Owners, Enterprise Architecture teams to ensure an effective delivery of solutions and day to day operation. The director is responsible for creating and maintaining an effective delivery of information and reports critical for the everyday Wendy’s decision making process.

Specific Responsibilities Include

  • Build a robust CRM and Business Analytics team strengthening existing team members, partners and recommending changes and additions as required. Lead the Wendy’s Analytics practice to increase BI level of maturity and business capitalization on information insights.
  • Deploy analytical tools driving consistency of use, ensuring correct use of Systems of Record and Sources of Truth concepts. Partner with key vendors to ensure full leverage of technology stack in favor of business outcomes and Wendy’s BI maturity advancement. 
  • Use of Agile and DevOps practice for a continuous release of business relevant functionality. Create and maintain partnership with key business stakeholders to ensure relevant business outcomes and endorsement to efforts. Be a partner to business functions in building analytical skills.
  • Maintain a forward-looking mentality planning ahead functionality, improvements, maintenance or changes in architecture required. Understand and evaluate total cost of ownership for existing tool and recommended tool sets.
  • Provide insightful data to guide decision making and offer proactive solutions. Ensure effective oversight and tools to ensure that Wendys operational stability, timeliness, efficiency and resiliency.
  • Partner with a cross functional groups, technology vendors, product owners and with program management to design and execute strategies.

Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.  

What we expect from you

Education / Experience

  • Bachelors Degree: Degree in engineering or a technology-related field, or equivalent work- or education-related experience.
  • Knowledge of Azure, AWS, PowerBI, Tableu, Hadoop, Databricks or other analytical tools. Strong familiarity with CRM tools like MS Dynamics and Salesforce.

  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences.

  • Poise and ability to act calmly and competently in high-pressure, high-stress situations.

  • Must be a critical thinker, with strong problem-solving skills.

  • Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.

  • 8-10 years of related experience

Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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