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Reference Number: PR 0003731

Director – Operations Innovation

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do


Leads the discovery, design, development and implimentation of new and modified systems and processes that simplify operations and improve overall operational performance and restaurant economics. Provides operational expertise and works cross-functionaly across Development, Equipment Engineering, QSCC, Restaurant Technology, Risk, Finance, Brand Marketing, and Culinary to identify opportunities, develop, and impliment solutions. This is an operations role, which is part of our Restaurant Services organization, and reports directly to the VP of Restaurant Services.

Specific Responsibilities Include

  • Leads Restaurant Services and Field Operations teams in the discovery and definition of new operating model strategies designed to improve restaurant capability to consistently execute and create great restaurant experiences while improving profitability.
  • Refines and continually improves existing operating model systems, processes and procedures including restaurant labor optimization, overall customer experience and equipment/facility related initiatives.
  • Prioritizes initiatives and leads project work related to operations simplification and operating model innovation.
  • Provides on-going leadership and engagement cross functionally and with field operations, franchise partners and SLT on operating model initiatives. 

Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.  

What we expect from you

Education / Experience

  • Bachelors Degree: Business, restaurant management, or a related field
  • 7+ years field level company & franchise operations expertise including labor model proficiency; proficiency in kitchen equipment specification & design, IA new restaurant facility & equipment requirements, and overall communication and field engagement strategies
  • Certified project management experience & proficiency with project portfolio management templates, tools, & processes
  • Proven track record of quantitative analytical skills and problem solving that drives innovative solutions to complex situations through collaboration with a variety of cross functional stakeholders.
  • Strong business acumen, business maturity, organizing & planning, influence, visioning, constructive conflict skills, and experience with talent development

Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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