What you'll do Overview The Engineer - Applications for the Level 3 (SWAT) escalation team is responsible for monitoring software within the Wendy's restaurant environment including POS Administration, Reporting systems and all third party applications required for optimal restaurant operations. This role will properly execute the investigation and root cause analysis of application software faults. This role will also assist with issue escalation to internal and external subject matter experts as appropriate. Specific Responsibilities Include: Assists with the support and implementation of systems/services which ensures high system availability and maximizes usage of all Information Technology resources. Utilizes standard and automated processes for systems/service implementation and maintenance, which minimize the impact on customer service and provide adequate backup/recovery capability. Ensures timely delivery of new capabilities. Utilizes processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Develops and Generates management reports as required. Assists in the development of and utilizes processes for problem determination which ensures maximum systems/services availability and enhances the productivity of staff members. Utilizes change management standards and processes which ensures maximum customer service and enhances the productivity of staff members. Provides first level support for all systems in his/her area of responsibility. Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.