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Reference Number: PR 0003778

Engineer - Applications (SWAT)

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do

Overview

The Engineer - Applications for the Level 3 (SWAT) escalation team is responsible for monitoring software within the Wendy's restaurant  environment including POS Administration, Reporting systems and all third party applications required for optimal restaurant operations. This role will properly execute the investigation and root cause analysis of application software faults. This role will also assist with issue escalation to internal and external subject matter experts as appropriate.  

Specific Responsibilities Include:

  • Assists with the support and implementation of systems/services which ensures high system availability and maximizes usage of all Information Technology resources.
  • Utilizes standard and automated processes for systems/service implementation and maintenance, which minimize the impact on customer service and provide adequate backup/recovery capability.  Ensures timely delivery of new capabilities.
  • Utilizes processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Develops and Generates management reports as required.
  • Assists in the development of and utilizes processes for problem determination which ensures maximum systems/services availability and enhances the productivity of staff members.
  • Utilizes change management standards and processes which ensures maximum customer service and enhances the productivity of staff members.
  • Provides first level support for all systems in his/her area of responsibility.

Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

What we expect from you

Education / Experience

  • High School Diploma. Associates or Bachelor's Degree in Computer Science or related field is preferred.
  • 4 years of restaurant related experience with a minimum of 3 years' experience in application engineer or similar role. Minimum of 2 years experience in NCR Aloha Systems including but not limited to CFC, CMC, Pulse, and Insight.
  • A general knowledge of information technology functions, processes, operations, configurations, project management methodology, application development, systems testing and design.
  • Good communication and analytical skills.
  • A general knowledge of Windows OS, Windows Command Line, Windows Services, Windows Tasks, Windows Event/Log, Windows Registry, Batch Files, and Command Files.
  • A general knowledge of best practices as it relates to the support, configuration, and deployment of Aloha NCR related software. 

Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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