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Reference Number: PR 0003644

Field Training Manager

Baltimore, MD 21201

What you'll do

Job Overview:

The Field Training Manager (FTM) will directly report to the Field Training Director and will have a dotted line accountability to the Division Vice President, Senior Vice President of Operations or Director of Operations. The Field Training Manager will ensure that Franchise and Company training objectives are consistently met by focusing on training, coaching, oversight of the restaurant certification processes and strengthening restaurant management and multi-unit performance. This position will lead market training initiatives in the restaurants and support the growth and development of restaurant teams in their defined market. The Field Training Manager will partner with the FMD, DAO, and FMC in markets to drive overall performance. This position serves as direct bench for Field Market Consultant and/or other operations roles at the Restaurant Support Center.

Specific Responsibilities Include:

  • Support and conduct market-based training for new product implementations/non-product initiatives for franchise and company markets, including special projects/tests as required.
  • Conducts assessments, provides coaching and feedback during restaurant visits and designated “development days” for restaurant leaders and multi-unit managers. Assesses areas of opportunity and communicates issues and findings with the restaurant leadership teams. Recommends potential training programs with key restaurant and organizational leaders as appropriate. Partners with organizational leaders to build capability/bench with multi-unit managers and restaurant management teams.
  • Teach designated Wendy’s University classes in assigned franchise and/or company markets; facilitates 2-3 classes per month, 27 classes per year. Provides recommendations and input to field leaders and the Restaurant Support Center on market training needs as necessary.
  • Manage the restaurant certification process ensuring a disciplined and consistent standard focus for our Training restaurants that elevates the restaurant and district/organization performance.
  • Supports Division/DMA/ market-based activities and locally led initiatives (GM Rallies, DMA Meetings & Planning Sessions, DMA Presidents Meeting, New Restaurant openings, New Franchisee on-boarding) as required. Provides training and support to our internal Division support teams (DVP, FMD, FMCs) as required. Supports the market operations leadership team by developing and follow-up on new franchisee training. 

This position will support the Baltimore/DC area. Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

What we expect from you

Education / Experience:

  • Bachelor’s Degree preferred
  • Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both
  • Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences
  • Proficient in Microsoft Office Suite and related presentation tools
  • Strong Organizational and Planning Skills
  • Strong Written and Oral Communication skills

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location

Baltimore, MD 21201

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