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Reference Number: PR 0003680

Manager - Division Quality

, FL

What you'll do

Overview

This position is responsible for driving and supporting food safety, food quality and regulatory compliance throughout a region and works with cross-functional teams to drive performance in these areas. A vital component of this role will be to ensure processes and individuals are operating within compliance of Wendy’s QA standards and federal, state, and local regulations. This position requires significant local and occasional overnight travel within the assigned division.

Specific Responsibilities Include

  • Utilizes Risk Assessment Program data streams to monitor distributor and restaurant quality and food safety (1st and 3rd party audits, HIMS, Pest Control, Ecolab training)
  • Conducts QA Workshops to educate field leadership on restaurant procedures related to food safety to ensure food safety, quality standards and regulatory compliance across all restaurants in assigned division.
  • Conduct restaurant escalation audits to ensure food safety, quality standards and regulatory compliance standards in support of the Corporate Escalation Committee process. Manage audit result data and reports to make recommendations to senior management on the implementation and maintenance of safe food handling policies, sanitation, regulatory compliance and standard operating procedures.
  • Assist with the management of the Distribution Center program; ensuring regulatory, food safety and cleanliness standards are maintained from the time food is received at the DC to the delivery at the restaurants. Coordinate the third party audit process and make recommendations to QSCC on the approval process. Compile and analyze the distribution complaints for the beef, poultry, and other product manufacturing facilities, that supports the Total Quality program.
  • Act as liaison with local health department and regulatory authorities to manage response to any regulatory inspections, complaints and/or foodborne illness investigations.

This position will be based in Florida. Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.  

What we expect from you

Education / Experience

  • Bachelor’s Degree in Food Science, Nutrition, Microbiology or related field; Advanced degree preferred
  • 5-7 years’ experience in food industry, with QSR experience and experience in food safety/QA or regulatory preferred
  • Strong organizational, problem-solving and communication skills; ability to build relationships and influence leadership
  • Strong knowledge and understanding of restaurant operations, and general administrative procedures.     

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location


, FL

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