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Reference Number: PR 0003886

Manager - Field Technology (Los Angeles Region) - The Wendy's Company

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do

Overview

The Field Technology Manager position plays a critical role in supporting the overall successful execution of the IT strategy at the Division/field level by partnering with Division corporate and Franchise leadership organizations on technology initiatives. The role will ensure technology initiatives and strategies are communicated, planned, and supported with a high level of success in coordination with DRSC and field resources.

Specific Responsibilities Include:

  • Lead the communication process within the field Division regarding technology including the translation of the technology vision into a meaningful operational conversation breaking down what the project or work is, what it means to restaurants and the overall impact to their business. Represent the technology organization in all Divisional and DMA meetings to drive action on technology initiatives intended to drive stability, standardization and sales potential. 
  • Partner with Technology Implementation Team to cross-functionally coordinate all new construction and remodel construction restaurants open with few to no technology issues on opening day. Lead/influence cross-functional teams on issue remediation prior to open to resolve any outstanding issues and follow-up with franchisees and field leadership teams on actions required to ensure opening success and/or any recommendations required for rescheduling of opens to protect the business due to technology delays.
  • Provide issue identification, summarization, and escalation to DRSC/Accenture/Dumac staff to drive improvements in technical solutions impacting restaurant operations. Manage these pending issues through to resolution.
  • Execute field level operations training for all technology initiatives including new digital technology functionality, technology related to new openings such as kiosks and throughput enabling technology such as an outside order taking solution, etc. Schedule and execute all division leadership team and multi-unit train-the-trainer sessions. Monitor and report out on restaurant level training/implementation readiness pre-launch of any system level technology solutions.
  • Partner with field operational support resources (EG Franchise Operations Coaches) to ensure they are knowledgeable and able to support Franchise technical solutions impacting restaurant operations.

Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.  

What we expect from you

Education / Experience

  • Knowledge of Wendy's operations & experience (5 years) or equivalent restaurant operations experience
  • Strong written and verbal communication skills
  • Organization & time management skills
  • Knowledge of Wendy’s/QSR technology industry trends preferred
  • Bachelor’s Degree in Business Administration, Computer Science or related field preferred

Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

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About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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