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Reference Number: PR 0003853

Manager – Change Management COE

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do


The Wendy’s Company is seeking a Change Management leader to establish our Change Management Center of Excellence.  In this role, you will be a focal point for governing, structuring, and implementing sustainable change initiatives through development and use of consistent change tools and processes.  You will partner closely with cross-functional project managers, teams, and specialists while supporting and mentoring business stakeholders in change adoption. 

Specific Responsibilities Include:

  • Change Management lead / team member for major projects:  Prepare for change by assessing the magnitude of change and the organization’s change readiness (change impact assessment.) Recommend appropriate timing of that change. Tailor change management plans (training and orientation) to accommodate needs of different stakeholder groups impacted.  Perform quantitative and qualitative assessment of change success and change adoption. Solicit feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.
  • Works cross functionally to define, refine, and execute a change management methodology for the organization. Knows how to tailor methodology to be culturally appropriate for the enterprise and program or project.
  • Create, maintain, and deploy change management tools and training content that facilitates change and promotes commitment to adapt to change
  • Build community of change champions / skilled practitioners across the organization who can support change projects using common toolkit
  • Educates executives and the organization about OCM.  Provides ongoing coaching and mentoring about change management tools to increase effectiveness of cross-functional leaders as they lead change initiatives of varying size and impact

Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

What we expect from you

Education / Experience

  • Postsecondary education in business, human resources, communications, technology or related field, or equivalent work experience. Organizational development training, change management training and/or certification.
  • Track record of successful large-scale organizational change experience, with goals to achieve and identify strategic business objectives and benefits. Five or more years of experience in cross-functional areas or leading cross-functional organizational projects. Demonstrated experience in working with diverse teams
  • Exceptional written and oral communication skills — essential for interacting with key stakeholders across the project and manage, inform and influence successful project outcomes
  • Experience with multiple change management methodologies (ex – Prosci), approaches and tools. 
  • Strong Interpersonal skills and the ability to build relationships at all levels within the enterprise
  • Possesses financial acumen to ensure that organizational change efforts are aligned with the financial perspective of the desired business benefits preferred
  • Highly motivated self-starter; an evangelist for "doing things right" with a passionate desire to understand and deliver high quality solutions that meet customer needs.
  • Passion for developing talent by growing engaged, inclusive and diverse teams who mirror Wendy’s core values ‘Treat People with Respect’ and ‘Do the Right Thing’.

Please note that the Wendy's Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy's company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

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About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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