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Reference Number: PR 0003768

Receptionist – Corporate Services

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do

Overview

Is the “Face” of the Restaurant Support Center to Employees and Visitors alike.  Provides RSC visitors with concierge level friendliness and outstanding customer service.  Provides outside callers with a similar level of “concierge” service. Supports clerical needs of the Corporate Services Team as needed.

Specific Responsibilities Include:

Acts as first point of contact and provides support for calls coming into the RSC –

  • Provides a warm and professional welcome
  • Ensures that the Caller gets routed to the proper employee or extension
  • Maintains the Attendant console and report/resolve issues 
  • Reviews and forwards after hours voice mails

Acts as first point of contact and provides support for RSC Visitors – 

  • Provides a warm and professional welcome
  • Assists with registration/badging, directions, points of contact, general questions, etc.
  • Maintains cleanliness and organization of the Lobby & Square areas
  • Assists with meeting and event registration as needed 
  • Coordinates lobby deliveries (incoming and outgoing)

Provides clerical support to the Corporate Services Team –

  • Trains new guards and/or additional employees on front desk protocols
  • Supports company term file management and filing as needed
  • Prepares documents, signs, etc. as needed 
  • Maintains corporate services email for ad hoc requests and work orders. Accurately enters information into Corrigo case management software

Other duties as assigned 

Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

What we expect from you

Education / Experience

  • High School Diploma or GED
  • 1-3 years of Corporate Receptionist experience
  • Knowledge/Skills/Experience:

    • High degree of professionalism
    • Customer service mindset and aptitude
    • Ability to multi-task
    • Sound decision making skills and excellent judgment
    • Excellent organizational skills
    • Intermediate knowledge of Microsoft Office including Outlook, Word and Excel 
    • Ability to work independently without significant assistance or direction; work under pressure and time constraints and to handle changing priorities.

Please note that the Wendy's Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy's company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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