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Reference Number: CL 66103

Shift Manager

11607 S.E. 82ND AVENUE
HAPPY VALLEY, OR 97086

What you'll do

As a Shift Manager you will be responsible for assisting the execution of daily operations activities. The following provides an

overview of the basic responsibilities of a Shift Manager; however, with each certification you will be qualified and expected to

provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be

responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities,

including performing as the Ops Leader. See certification position descriptions below.

General Responsibilities:

1. Train, monitor and reinforce food safety procedures to crew members.

2. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.

3. Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.

4. Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers

through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes

retention.

5. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and

procedures to “Delight Every Customer”.

6. Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe,

efficient and professional environment for customer and other employees.

7. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in

maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service

standards.

8. Follow up and ensure resolution of VOC issues as needed.

What you can expect

Paid Vacation

Free Meals

Personal day

Career Growth

What we expect from you

1. Education: High School Diploma or GED ☒ Required ☐ Preferred

2. Must be at least 18 years of age ☒ Required ☐ Preferred

3. One or more years of restaurant experience ☐ Required ☒ Preferred

4. 6 months or more of restaurant, retail, customer service focused, or equivalent experience ☒ Required ☐ Preferred

4.

Ability to multi-task while maintaining composure and giving sound advice and direction.

Must be able to take direction, give direction, work well in a team environment and have a

strong customer orientation focus. Must exhibit professionalism, composure, and discretion

when expediting or resolving all customer related concerns and issues.

☒ Required ☐ Preferred

5.

Ability to work, concentrate and perform duties accurately in a fast paced environment that

may involve noise and hot/cold temperatures or other elements. Must be able to stand for

prolonged periods of time. Position requires the use of a headset. Frequent lifting and

carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and

stooping is involved.

☒ Required ☐ Preferred

6.

Must be available to report for work promptly and regularly, as well as work all day parts and

days of the week. May be required to transfer from one location to another and must have

the ability to travel to other restaurants, Area office, etc., as business needs dictate.

☒ Required ☐ Preferred

7. Must have or be willing to obtain ServSafe certification by end of training ☒ Required ☐ Preferred

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

About this location

11607 S.E. 82ND AVENUE
HAPPY VALLEY, OR 97086

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