Back to search results

Reference Number: CL 69495

Shift manager


What you'll do

As a Shift Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager;however,with each certification you will be qualified and expected to provide additional leadership in one or more additional areas(Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below. 

General Responsibilities:

1.Train, monitor and reinforce food safety procedures to crew members.

2.Act as Cash Manager as needed, including settingup cash register(s) atopen and verifying cash at close.

3.Perform walk-thru to ensurerestaurant is ready to open/close and/or rush-ready.

4.Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.

5.Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.

6.Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.

7.Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.

8.Follow up and ensure resolution of VOC issues as needed.

What you can expect

Competitive wages in a safe, fun, work environment

What we expect from you

Ability to multi-task while maintaining composure and giving sound advice and direction.  Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.

Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements.  Must be able to stand for prolonged periods of time.  Position requires the use of a headset. Frequent lifting andcarrying(upto 25-50pounds,asnecessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.

Must be available to report for work promptly and regularly, as well as work all day parts and days of the week.May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate. 

Must have or be willing to obtain ServSafe certification

by end of training.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

About this location


Travel Directions

Heads up! You're now leaving the Wendy's® Careers website.

By clicking on the link below, you will leave the Wendy's® Careers website ( and enter a website which is owned, operated, controlled and/or maintained by a Wendy's franchisee. Wendy's franchisees are independent business owners with authority to make all employment decisions, including related to hiring. Wendy's will not have access to any information that you may share after leaving the Wendy's website and will not be involved in any related process or decisions.

Cancel Leave