What you'll do Overview As a Senior Analyst in Corporate Technology Services, you will play a critical role supporting corporate infrastructure: corporate patching (SCCM), monitoring, imaging, and job scheduling. This role will partner with a team of engineers, analysts and cross functional project resources to design and implement superior operational processes supporting Wendy’s technology infrastructure emphasizing positive and professional service delivery to all team members. You will support your business owners and stakeholders in understanding their business needs and translating those needs to the technical team. Specific Responsibilities IncludeManage the execution of processes for governance of purview technology programs/services and managing the program risks and issues, service SLA’s and communications with all stakeholders. Ensures timely delivery of new capabilities and functionality, managing vendor partners and project resources to established budget.Serve as SME on corporate infrastructure services: corporate patching (SCCM), monitoring, imaging and job scheduling, related data and configuration, business processes and integrations. Work cross-functionally with internal stakeholders and vendor partners to identify and document business requirements. Evaluate application capabilities and recommend solutions that meet the business requirements.Work closely with the enterprise help desk on issues related to corporate infrastructure. Has deep knowledge of overall tech stack and architecture, integrations, data flows, data mapping, and frequency. Facilitate troubleshooting and performs root cause analysis, as well as recommend work arounds or solutions. Escalate issues to vendor partners for deeper analysis and resolution.Procurement: Leverages analytical skills to identify and recommend strategies to optimize Technology Hardware/Software spend. Obtains quotes, creates purchase orders and places orders for Corporate Technology hardware/software licensing as needed. Run database queries. Run standard and custom reports from all supported systems. Use analytics to inform configuration and roadmap decisions. Develop and share actionable insights with internal stakeholders. This position will be based at The Wendy's Company headquarters in Dublin, a suburb of Columbus, OH. Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.