What you'll do Overview As the Sr. Analyst – IT Service Management / Disaster Recovery, you play a critical role in the continuity of Wendy’s IT Services. On a day-to-day basis, you will be engaged in the governance of ITIL service management processes and the Change-Advisory Board. You will also be responsible for maintaining the overall Wendy’s IT Disaster Recovery Plan by interfacing with different technology leaders and key business functions on a regular cadence. Specific Responsibilities Include: Manage the execution of processes for governance of purview technology programs/services and managing the program risks and issues, service SLA’s and communications with all stakeholders. Ensures timely delivery of new capabilities and functionality, managing vendor partners and project resources to established budget. Serve as SME on disaster recovery including, but not limited to: coordination, planning, business processes and integrations. Work cross-functionally with internal stakeholders and vendor partners to identify and document business requirements. Evaluate capabilities and recommend solutions that meet the business requirements. Partner closely with product owners and teams using knowledge of overall disaster recovery best practices. Facilitate review, planning, continuous improvement well as recommend work arounds or solutions. Engage vendor partners for support of deeper analysis and resolution as needed. Leverage analytical skills to identify and recommend strategies to optimize spend of purview technology programs/services. Develop and run reports for all supported systems and services. Use analytics to inform configuration and roadmap decisions. Develop and share actionable insights with internal stakeholders. Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.