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Reference Number: PR 0003754

Sr Analyst – ITSM & Disaster Recovery

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do

Overview

As the Sr. Analyst – IT Service Management / Disaster Recovery, you play a critical role in the continuity of Wendy’s IT Services.  On a day-to-day basis, you will be engaged in the governance of ITIL service management processes and the Change-Advisory Board.  You will also be responsible for maintaining the overall Wendy’s IT Disaster Recovery Plan by interfacing with different technology leaders and key business functions on a regular cadence.

Specific Responsibilities Include:

  • Manage the execution of processes for governance of purview technology programs/services and managing the program risks and issues, service SLA’s and communications with all stakeholders. Ensures timely delivery of new capabilities and functionality, managing vendor partners and project resources to established budget.
  • Serve as SME on disaster recovery including, but not limited to: coordination, planning, business processes and integrations. Work cross-functionally with internal stakeholders and vendor partners to identify and document business requirements. Evaluate capabilities and recommend solutions that meet the business requirements.
  • Partner closely with product owners and teams using knowledge of overall disaster recovery best practices. Facilitate review, planning, continuous improvement well as recommend work arounds or solutions. Engage vendor partners for support of deeper analysis and resolution as needed.
  • Leverage analytical skills to identify and recommend strategies to optimize spend of purview technology programs/services.
  • Develop and run reports for all supported systems and services. Use analytics to inform configuration and roadmap decisions. Develop and share actionable insights with internal stakeholders.

Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.  

What we expect from you

Education / Experience

  • Bachelors Degree: BS Computer Science, Information Systems, Business or related field preferred 
  • 5+ years of technology experience with a minimum of 2 years’ experience in IT Service Management, Disaster Recovery, or other related technologies.
  • Ability to quantify resource requirements and measure and communicate proposed project benefits.
  • Deep working knowledge of Disaster Recovery processes and standards preferred.
  • Experience multitasking across multiple projects and partner with technical teams to achieve milestones leveraging project management disciplines, waterfall, agile, etc.
  • Excellent verbal and written communication skills, including ability to explain technology solutions in business terms, establish rapport and persuade others. Experience facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary.
  • Experience partnering with technology teams and business leaders in developing and executing plans in alignment with business strategies.
  • Relevant Certifications: ITIL, Agile, Business Continuity Professional or related certification supporting disaster recovery preferred 

Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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