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Reference Number: PR 0003715

Sr Engineer, Network Services

1 Dave Thomas Blvd.
DUBLIN, OH 43017

What you'll do

Overview

The Network services Engineer is responsible for supporting and administering Wendy's data and voice networks. Primary duties will include maintenance of data and voice networks, hardware and software, troubleshooting escalated connectivity issues, vendor and partner coordination, and facilitating telecommunications services operations. The Engineer will work closely with company service providers, third party vendors, and contractors to identify, escalate, and resolve potential issues and problems. This position requires both technical and process management abilities.

Specific Responsibilities Include

  • Provides third level support for network, security,and voice services.
  • Coordinate on-site/restaurant technical dispatch requests to resolve physical connectivity issues.
  • Assists in the development of processes and training to better support network, security, and voice systems.
  • Supports vendor management & troubleshooting for Managed Service Providers, Help Desks, etc.
  • Calibrates with Managed Services Providers to create, audit, manage standard firewall configurations supporting restaurants.
  • Coordinate processes related to managing restaurant data/voice/alarm circuits.

This position will be based at The Wendy's Company headquarters in Dublin, a suburb of Columbus, OH. Wendy’s is the world's second largest quick-service hamburger company and was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 6,700 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.  

What we expect from you

Education / Experience

  • Bachelors Degree preferred, but not required 
  • Relevant industry certifications (Cisco, Fortinet, Palo Alto)
  • 3-5 years in Information Technology
  • 2 or more years focused on firewalls, wireless networking, routing, and switching
  • Strong analytical skills with good verbal and written communication abilities.
  • Advanced network troubleshooting experience, understanding of network operation and TCP/IP
  • Experience with Fortinet, Palo Alto and Cisco platforms preferred
  • Experience with VoIP, POTS, data cabling
  • Strong coordination skills to manage Managed Service Providers and vendors

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

Please note that the Wendy’s Company does not accept unsolicited résumé’s from recruiters or employment agencies.  In the absence of a signed Master Service Agreement, and specific approval to submit résumé’s to an approved requisition, the Wendy’s company will not consider or approve payment regarding recruiter fees or referral compensations.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

About this location

1 Dave Thomas Blvd.
DUBLIN, OH 43017

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