Why Wendy's TEXT WENDYSTEAM TO 719-245-8368 TO APPLY!PAY RATE : $17 - $20This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the Director of IT.
What you can expect * Clear and defined training. * Career growth.* WeeCare Childcare Benefits Program. * Team-oriented workplace. * Employee Referral Program. * Other benefits include Medical, Dental and Vision, and 401k.
What we expect from you Roles and Responsibilities: Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required Ø Install software applications to specifications Ø On-call rotation: providing remote and onsite support after normal business hours as needed Ø Run and terminate network runs as needed Ø Support our digital surveillance environment (cameras, DVRs, etc.) Ø Assist the Director of IT with various projects Core Experience: Ø Windows 10, 7, Chrome OS support experience, reinstall OS on laptops/desktops Ø PC hardware repair experience Ø MS Office Suite Products Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean. Ø Desktop/server remote control software experience Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing) Ø Help Desk Ticketing System Preferred Experience: Ø A+ certification Ø Point of Sale device/system experience Ø Headset/Speed of Service equipment Non-Technical Skills: Ø Team player Ø Ongoing willingness to learn and assist with documentation Ø Self-motivated Ø Comfortable with air travel Ø Ability to drive a car, their own car, and has a good driving record Ø Outstanding customer service skills Ø General knowledge of tools/power tools, ladders Ø Ability to lift 50 lbs Ø Comfortable accessing building roofs
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
