When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! 

This role defines and delivers the global Restaurant Services brand experience strategy, ensuring every initiative translates into meaningful, differentiated experiences for guests and restaurant teams across four regions and multiple international markets. It drives critical enterprise priorities—including New Market Readiness, Customer Experience and Hospitality, Operational Standards, and Culinary Operations testing and implementation—by aligning concept intent with flawless operational execution in the field.Success in this role is defined by: • Clear prioritization and sequencing of initiatives • Strong cross-functional alignment and accountability • Consistent execution of brand standards across restaurants • Strong leadership and people management skills

Responsibilities

• Leads the prioritization and sequencing of brand initiatives tied to guest experiences, ensuring alignment with strategic objectives and operational standards. Leads planning, testing, and rollout of programs to deliver consistent and differentiated guest experiences.
• Strong cross functional partnerships enabling the team to design and integrate new processes, tools, and technologies that support brand execution. Ensures seamless adoption and operational readiness across RSC and field stakeholders.
• Develops and manages detailed project plans, communication strategies, and operational materials to support successful deployment of international programs. Provides clear guidance and resources to drive engagement and compliance at all levels.
• Monitors and evaluates implementation effectiveness, leveraging data and feedback to identify opportunities for improvement. Recommends adjustments to enhance guest experience, operational performance, and brand consistency.
• Develops and implements communication strategies to ensure clarity and transparency across all levels of the organization. Creates and distributes updates, calendars, and progress reports to drive engagement and compliance.
• Provides leadership to direct reports (5-6), ensuring priorities are aligned with organizational goals. Coaches and develops talent to strengthen capabilities in brand execution and operational excellence.

Pay Range: $126,000.00 - $221,000.00 Annually

• Bachelors Degree (Business, restaurant/hospitality management, or a related field) required
• Project management experience & proficiency in leading cross-functional teams through all phases of a project
• 5+ years of restaurant operations experience including multi-level restaurant supervision
• Strong business acumen, business maturity, organizing & planning, influence, visioning, constructive conflict skills, and experience with talent development
• Proven track record of analytical skills and problem solving that drives innovative solutions to complex situations through collaboration with a variety of cross functional stakeholders
• Natural capacity to quickly establish and build effective relationships across the organization
• Established influencing, consulting, and communication skills; has the ability to influence, engage and motivate people

Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite 

  

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. 

  

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance. 

  

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com. 

  

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.